FAQ

Hey everyone,

Here are some frequently asked questions about the tour?

Q. What time is pick-up on Evening Pub Crawl Brew Tour? 

A. Pick up time is approximately 1 hour before the official tour start time. Your guide will call the number you booked with to give you an exact pick up time 30 minutes before his arrival. If you haven’t hear from us by 4:45PM, please give us a call.

Q. What time is pick-up on the Classic Tour? 

A. Pick up time is approximately 30 minutes before the official tour start time. Your guide will call your group the night before or the morning of for a more exact pick up time.  If you haven’t hear from us by 10:45AM or 4:45PM, please give us a call.

Q. What are the minimum number of people for a tour run?

A. Classic Tour and Pub Crawl Brew Tour:  4 People | Stowe Brew Tour: 6 People

Q.  What happens to my reservation if the tour minimum isn’t met?

A. If the minimum isn’t met 12 hours before the tour, we will cancel that tour and give those guests full refunds. We will call you the day before as a courtesy to let you know if the tour could be cancelled and if that was case, we will process your refund or try to reschedule you for a different tour time. Unfortunately, you aren’t able to cancel the tour yourself after receiving this courtesy call. If you’re a group of 2-3 people, the purchasing of a Tour Guarantee ensures your tour will not be cancelled. This Tour Guarantee is non-refundable.

Q. What are the only postal towns in which you offer pick up?

A. South Burlington and Burlington

Q. What is the cancellation policy for Burlington Brew Tours?

A. Because of the high demand for these tours, tickets are non-refundable. Once purchased and scheduled, tickets cannot be refunded . Tickets are privately transferrable.

Q. I have an emergency, can I reschedule a reservation with less than 2 weeks notice?

A. We allow customers to change reservations up to 2 weeks prior to their tour date at no cost. If the request to reschedule is less than 2 weeks before a tour, a Reservation Change Fee of $25 per participant will be applied.

Q.  How do you redeem your Gift Voucher or Gift Certificate?

A.   To redeem your voucher, please visit http://bookeo.com/burlingtonbrewtours/voucher and input your gift code

Q. How do I book a tour if I have a daily deal voucher?

A. In order to redeem your voucher, Please visit www.burlingtonbrewtours.com/booking and input your promo code by clicking the “Promotion Code” button at the top of the screen.  For multiple vouchers separate each code with a comma.

Q.  If I am not staying in either of these pick up cities, can I meet you in a centralized meeting location?

A.  While we offer pick up any where in Burlington or S. Burlington,  we suggest the “Corner of Cherry and Church St in Downtown Burlington” (36 Church St, Burlington VT 05401).  Here, there is a parking lot for $8 Max/day and plenty to do/see in the area while you sober up before you drive home.

Q. Should I eat before the tour?

A. Have a good breakfast/Lunch so your not starting on an empty stomach.

Lunch or Dinner times are approximately 1.5 hours after official start time.

Q. Is tip and taxes included in the final price?

A.  Tax is, Gratuity is not. However, if you feel your tour guide was awesome, we recommend $10/pp

Q. Do you offer private tours?

A.  Yes we do! Go here for more information – Special Occasions

Q. Can you drink on the bus?

A. No, drinking is reserved only for the breweries.

Q. Do you offer gift certificates?

A.  YES —–>  HERE